Concept

Foconet Facilities were built based on a conceptual model developed by Foco, that aims at results and fulfillment of processes in the facility areas.


Expected Results

1 - Quality and productivity gains through the standardization of services processes and performance appraisal.

2 - Centralization and automation of facilites activities.

3 - Conversion of paper-based processes to electronic processes, doing away with forms, files and physical documents.

4 - Guarantee of Processes integrity.

5 - Improving promptness upon answering and the reduction of lag time.



Funcionalities

Description Internet Portal Access portal or link on the client’s website by internet Call Center or Self-Serve Web Service Requests Request monitoring with suppliers interaction Maintenance Management Corrective and preventive maintenance, involving routines, procedures, equipment and activities planning. Stock Control Concerning service requests, with control of material usage, including items with technicians. Contract Management Events, alerts, historic of changes, legal compliances and billing consistency. Up-loading of documents. Process Auditing Definition of check list Compliance or non-compliance requirements Supplier’s performance report Financial Management Concerning cash flow with billings linked to contracts and budget management . Suppliers can release billings directly on the system through internet Approval process according to defined structures. Accounts apportionment and budget consultation , besides tax control. Expense reimbursement Budget Management This convenience is integrated with the payables and receivables accounts, allowing budget adjustsments and the disclosure of budget changes. Dashboard Indicators database with graphical visibilities and possibility of entering with external data.