Concept

Foconet Sales and Purchases of Services is a new project that will allow users that live in the same building or space to utilize services through an internet portal.

Service requests are forwarded to suppliers, based on an estimate or price lists.



Expected Results

1 - Quality and productivity gains through the standardization of services processes and performance appraisal.

2 - Centralization and automation of facilites activities.

3 - Conversion of paper-based processes to electronic processes, doing away with forms, files and physical documents.

4 - Guarantee of Processes integrity.

5 - Improving promptness upon answering and the reduction of lag time.



Funcionalities

Description Internet Portal Access portal by internet Users choose services (services menu) Many possibilities of relationship among users, managers and suppliers. Service Request Service Requests to qualified suppliers Service requests are forwarded to suppliers, based on an estimate or price lists Follow-up, signals, reminder, clients’ satisfaction survey Service Level Agreement (SLA) Definition of conditions and service targets Time coverage: working-days, timetable, holidays Allowing agreement validation before making it active for users Agreement consultation, Dynamics maps Supplier Management Internet portal for registration of supplier information Allowing new coming suppliers to offer their products and services Qualification process based on parameters Up loading of documents Forms with variable terms Allowing to grade questions, Dynamics maps Meeting Rooms and Space Booking Booking done directly by users Defining events resources , like sites, timetable booking and equipment. Dashboard Indicators database with graphical visibilities and possibility of entering with external data.